Salestio: Managing Returns across Amazon, eBay, and Etsy

Handling returns from Amazon, eBay, and Etsy becomes much more efficient when everything is connected in one place. The return process can stay organized when marketplaces are synced with an e-commerce store. In this article, we will look at how Salestio handles returned or canceled orders.

Each marketplace has specific settings, so you can define how your store handles returns.

For Amazon, go to your Seller Central account > Settings > Return Settings. Here, you can adjust specifics like time frames for your returns, as well as other conditions for return eligibility. Amazon allows you to enable automated returns processing for cases that meet your predefined criteria. Making use of this feature can help you save a bit of time.

eBay sellers can create customized templates for their shipping, payment, and return policies. eBay calls them Business Policies, and allows you to create multiple such profiles, which you can mix and match for different products. Set this up in your eBay account settings > Selling > Business Policies. In the Return Policy, you can specify if you accept returns, valid time frames, and related shipping settings.
Full article: Using eBay Business Policies with Salestio

To set up Return Policies on Etsy, go to Shop Manager > Settings > Policy Settings > Returns and exchanges. Etsy allows configuring multiple Return Policies, which you can apply as profiles for new or existing listings.

Salestio-related settings

Salestio offers plenty of tools to support returns for your marketplace orders. After an order is imported to the store, you can refund it directly. Salestio will transfer the status update back to the marketplace. Depending on the target marketplace, the available options are slightly different.

eBay

When creating or updating eBay listings, Business policies should be selected in Salestio (including Return Policy). After setting up the Business Policies directly from the eBay account, edit the Selling List settings in Salestio (Business Policies section):

Next time you send a product to eBay or run a “Full Revise” action, the app will use the new Business Policies selected here.

An alternative way to specify the policies is through the Listing creation data menu. Pick an item in the Selling List and click “Listing creation data”. Adding information here will overwrite the settings added to the Creation Profile. Along with other details, you can select the Business Policies here. This way, you can add a specific set of Business Policies to each product.

Full guide for publishing on eBay:
Exporting Shopify Products to eBay Marketplace with Salestio

Etsy

For Etsy, the settings related to returns are configured in the Selling List settings. Change the “Etsy Return Policy” setting to one of the profiles added to your Etsy account and save the updated Selling List.

Return Policies are applied when publishing new items or running an Update action from the Selling List for existing listings.

With the right setup, managing returns from Amazon, eBay, and Etsy can be made simple and efficient. Salestio streamlines working with multiple marketplace storefronts by offering comprehensive syncing features. Pick your e-commerce platform to get a Free 30-Day Trial.