16 Jun‘23
We’re excited to proceed with our exploration of how the Salestio application manages order importing and fulfillment processes in tandem with leading e-commerce platforms — BigCommerce and Shopware.
Previously, we’ve touched upon the automation of order importing from online marketplaces and the seamless handling of fulfillment in your e-commerce store. Such a streamlined approach not only automates your business operations but also liberates you from time-consuming routine tasks.
About BigCommerce
BigCommerce is a leading Software-as-a-Service (SaaS) e-commerce platform that enables businesses of all sizes to build, innovate and grow their online presence. Recognized for its comprehensive set of built-in features and capabilities, BigCommerce provides merchants with robust functionalities to manage all aspects of an online store – from product listing and inventory management to payment processing and shipping arrangements.
What sets BigCommerce apart is its user-friendly interface that doesn’t require extensive technical knowledge or coding expertise. With a vast selection of customizable themes and templates, merchants can design their websites to reflect their unique brand identity and meet their specific business needs. Furthermore, the platform’s flexibility allows for seamless scaling, supporting businesses as they expand.
Merchants are also drawn to BigCommerce for its extensive integration capabilities. The platform can connect with numerous third-party applications and services, including customer relationship management (CRM) systems, email marketing tools, and popular marketplaces such as Amazon and eBay. This allows for a centralized, streamlined approach to managing various facets of the e-commerce business.
Additionally, BigCommerce is revered for its emphasis on e-commerce security. It offers a secure shopping environment for customers, adhering to PCI DSS standards. Also, it provides multiple layers of protection, including perimeter and server-specific firewalls, file integrity scanners, and intrusion detection software. This commitment to security gives merchants and their customer’s peace of mind.
As a result, BigCommerce’s combination of versatility, ease of use, extensive integrations, and strong security measures make it a compelling choice for merchants seeking to build and scale their e-commerce websites. It’s a platform designed to grow your business, offering an unparalleled e-commerce experience.
BigCommerce is available only as a Cloud base solution, and Salestio supports all main features available in BigCommerce.
About Shopware
Shopware is well known open-source e-commerce platform that allows businesses to create and manage an online store. It’s known for its flexibility and scalability, making it a popular choice for businesses of all sizes. With Shopware, you’ll have access to a variety of features that make it easy to design and set up your online store.
One of Shopware’s standout features is its highly customizable nature. Unlike many other platforms, Shopware does not limit the creativity of merchants. It offers a wide array of templates and designs, but also the ability to make significant modifications to the store’s layout, navigation, and overall appearance. This unique attribute makes it a go-to solution for businesses aiming to offer an exclusive shopping experience that aligns with their brand vision.
Merchants appreciate Shopware’s powerful integration capabilities as well. The platform can seamlessly connect with a wide range of third-party apps and systems, which include payment gateways, ERP systems, marketing tools, and more. This simplifies the management of an e-commerce operation by bringing all the elements together in one unified interface.
Shopware also places a strong emphasis on performance and scalability. Its cutting-edge technology foundation allows it to handle the needs of large, high-traffic stores without sacrificing speed or reliability. As businesses grow and their needs evolve, Shopware’s scalability ensures the platform can comfortably accommodate growth and increased demand.
Shopware’s commitment to flexibility, customization, powerful integrations, and scalability makes it a preferred choice for merchants looking to provide a personalized and efficient e-commerce experience. It’s more than just a platform; it’s a robust solution tailored to support the unique needs and growth of every business.
Currently, Shopware is available in two versions – Cloud and self-hosted. Salestio works for both cases Cloud and self-hosted versions started from Shopware 6.
Installing Salestio for E-commerce Store
The installation process for Salestio on BigCommerce and Shopware it’s a bit different, so we will show it separately. In any case, the process is started by accessing the Salestio signup page
Installation of Salestio for BigCommerce Store
For installation of Salestio – Amazon integration to BigCommerce, the merchant is required to have an operated store using BigCommerce, and can trigger installation from the BigCommerce page — Salestio App page
After you log in to your Bigcommrece store, you should see a dedicated Salestio page inside the BigCommerce admin panel. Please process by clicking on the “Install” button. This will trigger the process of adding Salestio Amazon integration to your store BigCommerce.
Please notice that you should have proper permission on the admin page that should allow you to install applications.
After installation is finished, you should be possible to find an additional menu item inside your BigCommerce dashboard — “Amazon integration by Salestio”. It’s located under Apps > Marketplaces section.
Installation of Salestio for Shopware store
Installation for Salestio on the Shopware store is possible only from the official app store page — Salestio on Shopware
As for other platforms, Salestio is offering them a free trial month during which possible to test the integration of Salestio with marketplaces like Amazon and Ebay. After starting the Salestio installation from the Shopware platform, it will be necessary to provide details regarding your business, and then Salestio App become available under the account.
From an administration page of your shop, please access Extensions > My extensions, and then on tab, Shopware Account log in with your credentials.
Then Salestio extension should become available under the My Extensions page, and you can process with installation by clicking on the button “Install app”. With an installation, you will be also needed to confirm permission required by Salestio to correctly integrated into your store
After finishing installation Salestio will be integrated directly into the Shopware shop and available from the menu “My Apps”.
Setting Salestio for importing Amazon Orders
To start importing orders from Amazon to your BigCommerce (or Shopware) store using Salestio, there are a few essential setup and configuration steps you need to follow.
Begin by accessing your BigCommerce (or Shopware) dashboard and locating the Salestio option in the main menu. From there, navigate to the Accounts section and click on “Add Account” to add your Amazon account.
When setting up your account, provide a name for it and select the specific Amazon region and websites where you plan to sell your products. After reviewing and agreeing to the usage policy, proceed by clicking on “Add Account” to complete the process.
Once your Amazon account is added, Salestio will automatically start retrieving orders from Amazon and display them in the Salestio > Orders section of your BigCommerce (or Shopware) store. This includes orders fulfilled by Amazon (FBA) as well as those fulfilled by the merchant (FBM).
It’s important to note that Salestio imports only the orders that require merchant fulfillment. Amazon-fulfilled orders will be visible on the Salestio orders page but won’t be imported into the Orders section of your BigCommerce (or Shopware) store.
To ensure successful order imports, Salestio relies on SKU matching. The SKU of each product in your BigCommerce (or Shopware) store needs to correspond with the SKU of the respective product on Amazon. This allows Salestio to accurately match products and import orders for further processing.
Furthermore, Salestio creates a complete customer profile for each imported order, including accurate shipping and billing addresses. This enables you to view comprehensive Amazon order details directly within your BigCommerce (or Shopware) store.
In cases where the SKUs on Amazon differ from those in your BigCommerce (or Shopware) store, our dedicated support team can provide solutions and guidance. Simply reach out to them for assistance in handling these scenarios.
In addition to order imports, Salestio offers additional features designed to enhance your Amazon marketplace experience. This includes inventory importing and automatic synchronization of price and quantity, ensuring your store remains up-to-date and accurate. For a more detailed overview of Salestio and its capabilities, you can refer to the list of videos on our Youtube channel
The SKU is a key component for connection between channels
In the realm of e-commerce, SKUs, or Stock Keeping Units, are pivotal for proficient inventory management. They act as distinct identifiers for every item in your stock, resembling a product’s unique DNA. The use of SKUs is crucial for maintaining a systematic and easily trackable inventory system.
SKUs bring about substantial efficiency to inventory management. When an online store houses thousands of products, managing each one can seem overwhelming. However, by designating a unique SKU for every product, it becomes much simpler to recognize, classify, and pinpoint items within your stock. This not only optimizes the monitoring of stock levels and order fulfillment but also bolsters the overall functioning of business operations.
For the Salestio application, SKU is playing a key role in establishing connections between marketplace listings and shop products. Marketplace listings are not always matching data merchants have in Shop, and this gives an extra headache with matching data.
In the Salestio app, the SKU is seen as a critical underpinning for the flawless integration of an online store with online marketplaces. For every order secured from the Amazon marketplace (or Ebay), Salestio meticulously scrutinizes the SKU data to find a matching product within the Shopware or BigCommerce store. This complex procedure illuminates why maintaining uniform SKUs across all platforms is essential for guaranteeing precise data synchronization across all sales avenues. As such, we stress the immense significance of SKU uniformity for enabling effective cross-channel integration and precise data management.
Salestio’s adept management of SKUs amplifies these advantages. For example, if you’re marketing products on both Amazon and your BigCommerce(or Shopware) store, Salestio ensures the SKU for each product is identical across both platforms. This guarantees that when orders are imported from Amazon, the correct products are pinpointed in your online store, resulting in accurate and efficient order fulfillment.
Setting SKU for BigCommerce product
For settings and SKU for a BigCommerce product please use a following guide
- Navigate to ‘Products — On your menu left look for and click on ‘Products’.
- Add a new Product or click on View
- Set an SKU value on the “Product Information”
- Click on a “Save” button
In case your product have also variation options, it’s required to set an SKU here. This could be done from a Variation section of the product edit screen, and by setting SKU data in the corresponding column.
Setting SKU for Shopware product
For the Shopware system instead of the SKU name, used the “Product number” identifier. As mentioned in Shopware documentation, product number helps identify unique products and variations.
For setting a product number please process with the following:
- Navigate to Catalogues > Products section
- Select one of your product
- Set a value for the field “Product number”
- Save product details
In case your product has variation details, it is necessary to set a unique product number for every variation option available for the product. This could be done from a “Variants” tab of the product edit page. Here every variation should be edited separately and set a unique product number of it.
Shipping Status Synchronization
One of the Salestio features is to synchronize fulfillment status from imported orders in online stores to online marketplaces.
To be more specific, when your Amazon order is imported to BigCommerce or Shopware store, you possible to fulfill it directly from the store, and then Salestio synchronizes order data from the e-commerce store to the online marketplace. Salestio’s fulfillment status synchronization feature for BigCommerce and Shopware streamlines your order management process and keeps your customers well-informed throughout the shipping journey. It’s a valuable tool that enhances the efficiency of your e-commerce operations and contributes to a positive customer experience.
To begin, it’s important to set up carrier details and tracking data for your BigCommerce and Shopware orders. This step is essential for effective order management. You can easily do this by accessing your BigCommerce or Shopware orders page and selecting the specific order you want to update. Within the order details, there is a section where you can enter the shipment tracking information.
Let’s take in detail how this could be done in BigCommerce
- Navigate to the Order Overview page
- Choose an order imported from Amazon (or Ebay)
- Click on “Shop order”
- On the new popup, select a tracking carrier and enter a tracking code
- Create on the button “Create Shipment”
For Shopware flow of setting the tracking code for an order is also very similar, but required a bit more click
- Navigate to the order view page
- Select an order imported from amazon or ebay
- Click on the Edit button
- Set a tracking code
- And then click on a “Save” button
After the tracking code is added to the order on Shopware or BigCommerce, Salestio will catch these changes and transfer the update to the online marketplace. So as a merchant, you don’t necessarily need to manually update it.
Another important part to note is that Salestio only imports Amazon orders that are fulfilled by the merchant [Fulfillment by Merchant (FBM)]. This ensures that you have control over the orders that you are directly responsible for the shipment. Orders with amazon fulfillment is not appear automatically in your store.
Importing Ebay Orders (Beta)
Salestio integration for Shopware and BigCommerce currently has full support for the Amazon integration platform. Additionally to this, we added beta support for importing also of Ebay orders from your eBay marketplace account to your online store.
Very similar to Amazon, after connecting your eBay account, any new eBay orders are automatically imported into your Shopware or BigCommerce store. In such a way this makes your online store a centralized order management system, providing you with a comprehensive overview of all orders across various marketplaces in a single place.
Ebay integration is not limited only to Ebay order import, Salestio’s eBay integration also provides fulfillment status synchronization. As we described above for amazon integration, Salestio catches shipping updates for your order in the online store and transfers these updates to eBay, keeping your customers informed about the status of their orders.
Conclusion
As we’ve discussed in this article, the Salestio integration brings great benefits and features to both Shopware and BigCommerce. It allows you to easily import orders from Amazon and eBay and keeps your fulfillment status organized. Salestio is a comprehensive solution that helps you manage your Shopware and BigCommerce stores alongside popular online marketplaces.
But there’s even more to Salestio. It’s an evolving platform that keeps growing. Recently, they introduced integration with eBay, showing their commitment to keeping up with the ever-changing e-commerce industry. They have exciting plans for more features and improvements in the future, showing that Salestio is dedicated to providing a multi-channel solution for Shopware and BigCommerce.
To truly understand what Salestio can do for your Shopware and BigCommerce stores, we invite you to try their Free Trial. It gives you a chance to experience Salestio firsthand and see how it can transform your integration with Amazon. This way, you can make an informed decision about how Salestio can enhance your e-commerce operations.
Using Salestio can make your e-commerce operations smoother and more efficient for both Shopware and BigCommerce. It helps you create a unified strategy for selling across multiple channels and supports your business growth. Don’t wait any longer — start your Salestio journey today with their Free Trial and see the difference it can make for yourself.
