S A L E S T I O

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FAQ

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FAQ

We offer free 30 days trial. On Shopify platform we will ask you to confirm your payment method to start a trial. If you uninstall app before trial ends, you will not be charged. Please notice that our shopify application is free to use for Development & Affilate stores. So you can test it as long as you need before starting real usage with a paid shopify store.
For Bigcommerce, Shopware and other integrations, we also ask you to confirm trial start with activation it via Stripe.
Monthly sales on amazon — $23,000;
Base package cost — $29, with $20,000 GMV included
Not included GMV - 23,000 - 20,000 = 3,000
Additional charge — 3 * $2 = $6
Total monthly cost — $35 ($29 + $6)
GMV calculated based on order details happens inside connected account. The final value converted to USD.
Example: Example you have sales: USD - 15,000; EUR - 3,000; GBP - 1,500
Total calculated value: $15,000 + $3,489 + $1,911 = $20,400
We exclude refunded orders from GMV calculation. However, it could still included in calculation, if refund happens for order in previous billing period.
If you sell a lot of products but didn't generate a lot of GMV, it didn't make sense to use high paid option corresponding to your products number. Please contact us by email support@salest.io and we will try to find the best package for you.
No, Salestio using only sales on Marketplace to calculate GMV. And, please notice, for Amazon for calculation we use only order fulfilled by merchants and exclude all FBA orders.
Fill free to send us email to support@salest.io or contact us via support widget
At the moment Salestio have only partial support for Amazon FBA. We display this orders inside Salestio Orders page but it's not imported to your store. Also exporting products to Amazon create only FBM listings. So if you would like to create FBA listings this need to be done on amazon directly
List of all supported e-commerces platforms and marketplaces shown inside Integration page. We are constantly expanding the number of available integrations, and it could be a chance that integration you are looking for is already in a closed beta. So please reach us via email support@salestio with your request.
At the moment, Salestio required you to have online store where Salestio app will be embeded into your store. And this store is used as source for products shown inside Salestio. We are currently evaluating possibility to create a possibility to use Salestio without connections to online store, please reach us via email support@salest.io if you are interesting in such feature.
You can reach our support team directly from application via a support widget. All documentation is available under docs.salest.io