Today we would like to continue our topic of importing Orders from online marketplaces to stores. Last time we where describe all features included in Salestio for importing Orders to Shopify Store. More details you can find in the article – Importing Orders from Online marketplaces to Shopify

In this article, we will talk about importing orders from Amazon and Ebay to PrestaShop stores.


Online marketplaces like Amazon, eBay, and Etsy have made it easier than ever for entrepreneurs to start their own businesses. These platforms offer a wealth of opportunities for businesses of all sizes, providing access to a vast pool of potential customers. However, managing orders from these marketplaces can be a tedious and time-consuming task, especially for businesses that sell on multiple platforms.

And also don’t forget about maintenance stock across all channels.

With Salestio ebay and Amazon integration for PrestaShop, merchants can easily import orders from Amazon, and eBay, to a single place – your online store. It saves time and eliminates the need for manual data entry, which can be prone to errors.

This article is part of our series connected to describe how Salestio handles order imports for online marketplaces

  • Shopify and Importing orders from Amazon, Ebay, Etsy
  • PrestaShop and orders from Amazon and Ebay
  • Bigcommerce and orders from Amazon (Coming soon)
  • Shopware and importing orders from Amazon Channel (Coming soon)
  • WooCommerce integration and importing Amazon orders (Coming soon)

PrestaShop and orders from Amazon and Ebay

Prestashop is an open-source e-commerce platform from a French company. It is extremely popular across EU countries, especially in Francy, Italy, and Spain. More than 300,000 online stores worldwide use the PrestaShop platform.

It offers a range of features and tools that make it easy for users to design, set up, and run their online store. As all code there is open, it’s possible to adjust this platform for a merchant’s needs. PrestaShop also boasts an extensive collection of modules and themes on its Addons marketplace. This platform is renowned for its scalability and versatility, making it an excellent option for businesses of all sizes, from small start-ups to large enterprises. As a more streamlined alternative to platforms like Magento and Shopware, PrestaShop offers an extensive range of features with a much more straightforward approach to maintenance and customization.

Installation Salestio for PrestaShop store

With PrestaShop integration, Salestio supports marketplaces eBay and Amazon. Both marketplaces are available as separate modules. It’s could be downloaded from the Salestio website – signup page

Merchants that would like to try Salestio integration for the PrestaShop store, could start it with a free 30 days trial.

Installation for each module is possible from the module management page of the PrestaShop admin store.

Configuration for Amazon and Ebay modules happens separately from menu pages of store Catalog>ebay and Catalog>Amazon

Configuration Ebay for Order Importing functionality

Salestio PrestaShop ebay Integration supports all main functionality for order importing from ebay marketplaces to the PrestaShop store.

Order import functionality works in case you added an ebay account to Salestio integration and also configure a cron job that will trigger the order downloads function.

Information about configuring a cron job for PrestaShop eBay Integration you can find in our help article — How to configure cron job for Salestio PrestaShop Ebay

Additionally, it’s necessary to activate the option for importing orders to Salestio and creating orders to the PrestaShop store.

All of these settings are available on page Catalog>ebay>Synchronization>Order

Let’s take a look at these options in detail

  • Import ebay Orders — activate the possibility to download Ebay orders under Salestio Orders section. Please notice if only this option is active, orders will be downloaded by Salestio but not pushed further to the PrestaShop Orders section. Orders are downloaded for all listings, even if the product does not exist in Prestashop
  • Create PrestaShop Order for PrestaBay Listings — allow automatically create Orders in the PrestaShop section, if ebay listings are managed by Salestio (previously known as PrestaBay). In this case, Salestio knows correctly how to connect ebay listings to the PrestaShop product.
  • Create PrestaShop Order by matching Product Reference (SKU) — allow automatic creation order in PrestaShop by matching ebay listings to PrestaShop products by SKU (Reference)
  • Create PrestaShop Order before eBay Payment — option allows creating PrestaShop order before the order on ebay is not finalized yet. This is useful when you are selling products with limited stock and to avoid overselling orders should be created instantly. We strongly do not recommend using this option, because it’s not guaranteed that data in PrestaShop order will be fully correct
  • Product Stock Reservation — allows reserving stock in PrestaShop products for ebay orders that are not yet finalized. This option allows for preventing oversells for products with limited QTY. With activation, this option stock in PrestaShop is reserved immediately after an order on ebay becomes available with the status “Incomplete”. As soon as the order is finalized on ebay, the stock is released and the order is imported to handling in PrestaShop. If an ebay buyer decided to cancel an order – stock is automatically released based on settings

With the activation Ebay Order import function, all ebay orders become available from PrestaShop > eBay > Orders page.

And for every order, it’s possible to check detailed information, without needing to enter your account on the ebay marketplace.

Depending on the current ebay order status, it’s also possible directly mark the order as Paid or Shipped.

But normally this is not needed and these statuses are transferred automatically from PrestaShop to eBay Marketplace.

With a find a corresponding product in the PrestaShop store, Salestio will also import orders to the PrestaShop order section. Where it could be integrated with other modules and fulfillment centers.

Configuration Amazon for Order Importing

Importing Amazon orders to PrestaShop with Salestio integration works very similarly with the Ebay module. To import amazon orders it’s also needed first to add an Amazon account.

Setting up a cron job and activating the order import option inside the Synchronization page.

For get information on how to configure the cron job for Salestio – PrestaShop Amazon integration please check our help article – Configuring Cron job Amazon PrestaShop Integration

Let’s take a more detailed look into the list of options available for Amazon Order Import

  • Import Amazon Orders — activate the possibility to import amazon orders to the Salestio Order section. All orders from amazon will be imported there.
  • Create PrestaShop Order for Amazon Products — create PrestaShop order from Amazon Orders, if Salestio could find a matching product for this order. With only this option activated Salestio will look for matching products using a list of listings managed by Salestio (inside Selling Lists)
  • Create PrestaShop Order by matching Product Reference / SKU — create an order in PrestaShop if Salestio could find a matching product with Reference as an Amazon item SKU. With this option enabled it’s not necessary that all amazon items are managed by Salestio

Please notice that Salestio imports to PrestaShop only orders that should be fulfilled by merchants (FBM). Orders should be fulfilled by Amazon is imported to Salestio > Orders, but not automatically imported to PrestaShop.

Activating order import will bring orders to Catalog>Amazon>Orders page

For every order, it’s possible to check detailed information by clicking the “View” button. On this page, it’s possible to see customer details, information about selected shipping methods, and refresh the latest information about orders from amazon data.

Additionally in Amazon integration, Salestio gives you the possibility manually download amazon orders for a specific period of time, with the clicking button “Downloading Amazon Orders”. This is useful if you don’t have the possibility to set a cron job on your hostings.

Matching Order Products to PrestaShop Products with Amazon & Ebay Listings

For Salestio to create an order in PrestaShop, it needs to ensure that the required product is available in the e-commerce system. However, since data on different sources can be disparate, Salestio requires a way to match products in PrestaShop with their corresponding Amazon or eBay listings. The matching process can be accomplished in two different ways, depending on the specific options that are activated.

Matching for Managed Listings: Salestio can also automatically match information for importing orders from Amazon and eBay to PrestaShop orders for all listings that are currently managed by Salestio (listed to eBay or Amazon via Selling List). This means that when a customer places an order on any of these marketplaces, Salestio automatically searches for a matching product in the PrestaShop store, and creates a corresponding order.

Automatic Matching by SKU: One of the ways Salestio finds matching information for importing orders from Amazon and eBay to PrestaShop orders is by matching the SKU of the Amazon item or eBay item to the PrestaShop product reference. This means that when a customer places an order on Amazon or eBay, Salestio automatically searches for a product in the PrestaShop store with the same SKU, and creates a corresponding order.

Salestio’s automatic matching process not only saves time but also ensures accuracy and reduces the risk of errors. By automating the process of importing orders from Amazon and eBay to PrestaShop, Salestio eliminates the need for manual data entry, which can be time-consuming and error-prone.

Furthermore, Salestio’s matching process is highly customizable, allowing users to choose the specific options that work best for their business needs. Users can easily activate or deactivate matching options depending on their preferences or the requirements of their business.

Fulfillment status synchronization

Fulfillment status synchronization is a crucial feature in any e-commerce platform. With Salestio, you can easily synchronize fulfillment status between your PrestaShop store and your Amazon or eBay marketplace orders. This helps ensure that your customers receive timely updates on their orders and can track their shipments accurately.

When an order is marked as shipped on your PrestaShop order page, Salestio automatically catches this data and transfers the fulfillment details to the corresponding Amazon or eBay order. This includes the fulfillment status and the expected delivery date. Salestio also allows you to transfer tracking codes to your customers, so they can easily track their shipments.

For added customization, Salestio provides a feature called Shipping Mapping for eBay integration. This allows you to map specific carriers in your PrestaShop store to specific carriers on eBay. This way, your customers can see the exact carrier and shipping method used to deliver their order. This feature is especially useful if you work with multiple carriers and need to maintain consistency across your sales channels.

If you are using Amazon integration, you can customize the shipping carrier from the Settings page. Salestio supports a variety of popular carriers, including USPS, FedEx, and UPS. You can select the carrier that you prefer and set it as the default for all your orders. Salestio will automatically transfer the shipping carrier information to your Amazon orders, so your customers can track their shipments easily.

Salestio also provides real-time updates on the fulfillment status of your orders. This means that if an order is updated in your Amazon or eBay account, Salestio will automatically catch the update and reflect it in your PrestaShop store. This helps ensure that all your sales channels are up-to-date with the latest order information and that your customers are always informed about the status of their orders.

Salestio’s fulfillment status synchronization feature is an essential tool for any e-commerce business that sells on Amazon or eBay. It helps ensure that your customers receive timely updates on their orders and can track their shipments accurately. With Salestio, you can easily customize your shipping carriers and maintain consistency across your sales channels. So you can stay on top of your e-commerce game and drive more sales for your business.

Additional options for PrestaShop Order Import

In addition to the functionality explained above Salestio PrestaShop integration also included additional functions that get merchants in a loop of importing process

Email notification

In case of the order can’t be imported due to missed product or no stock for the product, it’s important to receive an instant notification, so the seller knows what happens. Exactly for this purpose in Salestio Prestashop ebay integration, we added an option to notify sellers about any issues connected with automatic synchronization and import. An option could be activated from the page Catalog>ebay>Synchronization>Email Alerts

The exact same option is also available for Salestio PrestaShop Amazon Integration. The settings could be found on page Catalog>Amazon>Synchronization>Email Alerts

GDPR cleanup for orders

Both Amazon & Ebay integration for PrestaShop contains special GDPR-related jobs that allow you to clean up orders. As online marketplace details contain customers’ personal identification details, merchants are not allowed to save this data longer than it’s necessary for processing or legal reason.

For help with fulfill GDPR required Salestio contains two options for older orders. Frist option allows making old orders anonymous where the personal details of customers (including also address) are replaced with Anonymus details. The second option allows the fully removing of all order data from Salestio. Please notice in all cases data will remain unchanged in the PrestaShop Order section.

GDRP settings could be found on the Synchronization > Orders page of both modules.

Order Guest Checkout

Ebay integration only.

For every ebay order Salestio by default create a new customer in your system. In some cases, it’s not needed. If your store supports Guest Checkout (which could be activated in PrestaShop settings), then Salestio could import ebay orders and Guest Checkout orders. The corresponding option you can find under page Catalog>ebay>Synchronization>Orders

Fake customer email for ebay order

With importing new orders to PrestaShop, Salestio assigned the ebay address as the contact address for orders. An email address is required by the PrestaShop system, it’s not possible to avoid setting it to order. Depending on the setup in the PrestaShop store, some of the third-party systems (fulfillment centers, automatic email campaigns) could generate not necessary notifications to order emails. At the same time, Ebay is not always allowed to send additional emails to order email addresses.

One of the possible options to avoid sending emails to ebay addresses, it to use fake email addresses for ebay customers. In this case, email for ebay customers is replaced with fake emails to avoid sending real notifications. Such an option could be activated inside the Order settings tab from the Synchronization page.


We finish the overview of Salestio Ebay & Amazon Integration for PrestaShop. We checked options have merchants to import orders and synchronize data with our tool.

Overall, Salestio’s integration with PrestaShop is a powerful tool that can help businesses manage their orders more efficiently and effectively. With its powerful automation features, customization options, and inventory management capabilities, Salestio is definitely worth considering for businesses looking to streamline their operations and grow their e-commerce business.

Salestio – Ebay, Amazon integration for PrestaShop could be started with 30 days free trial from our side — Start Free Trial.

If you have any questions or ideas please contact our support or add it to our public roadmap – Submit your idea

With the next articles, we will look closer at other platforms like — Shopware, Bigcommece, and WooCommerce and how merchants could use Salestio to import orders from marketplaces into online stores.

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