Salestio for Shopify & Amazon FAQ: Quick Responses to Common Questions

Salestio provides a variety of services to synchronize data between Shopify and Amazon. Whether you are an experienced user or just starting with Salestio, you might have some questions. This FAQ covers answers to the most common ones and provides helpful links when possible.

• Sending products to Amazon
  • How do I send my products to Amazon?
  • The app tells me to add ASINs. How do I do that?
  • My items have an error status. What do I do?
  • Valid Product Identification was not provided. What does it mean?
  • Error: Missing attributes product_type. How to fix?
  • Restricted brand or category. How to fix?
  • Some fields are invalid or don’t have enough values. What does it mean?
  • Do I need to add a Creation Profile?
  • The product is Linked, but I don’t see it in the Amazon inventory. How do I find it?
  • Can I update images and titles through Salestio?
• Connecting with active Amazon inventory
  • Do I need to create a Selling List?
  • Products missing from the Inventory tab in Salestio. How do I find it?
  • Why do some items remain Not Linked?
• Quantity and price sync
  • How to disable automatic synchronization?
  • How do you customize the quantity values sent to Amazon?
  • How do you customize the prices sent to Amazon?
  • Why are my items not syncing?
• Order synchronization
  • Can the app import FBA orders?
  • How to send fulfillment to Amazon?
  • What to do when orders don’t appear in Shopify?

Sending products to Amazon

How do I send my products to Amazon?

Generally, the process of sending items involves three steps:

1. Add a Selling List (Salestio > Selling Lists > Add Selling List)
2. Add products by assigning the Collections or adding individual products
3. Select the products and click the “Send to Amazon” action

Follow the full guide below for detailed steps and more tips:
Send Shopify products to Amazon

It tells me to add ASINs. How do I do that?

Adding ASINs is optional. It can be useful when the products do not have product IDs like EANs or UPCs. Salestio takes this data from the Barcode field on the Shopify product pages.

If you want to use an ASIN instead, click “Add ASIN” in the Selling List. To find an ASIN of the item, look up its page on Amazon and check the description.

Learn more: Using ASINs instead of Barcodes to list Shopify and BigCommerce items with Salestio

My items have an error status. What do I do?

To find out more about the error, check the logs for the affected item. Click “Logs” and look for the latest messages. Logs indicate if some information is missing, a seller account needs an update, or if there is an issue in the app configuration. We will go into more detail about the common errors in the following sections.
Full article: List on Amazon: Common errors and how to fix them

Valid Product Identification was not provided. What does it mean?

All items need an identifier, so Amazon might return an error if all of them are missing:

Invalid Input Data for product feed. Valid Product Identification was not provided

This error means that Amazon did not receive any barcodes for the item. Each item can be identified by a GTIN barcode like EAN/UPC or by an ASIN. Check if the identifier is correctly added (barcode on the Shopify product page, ASIN in the Selling List) and try sending the item again.

Error: Missing attributes product_type. How to fix?

Amazon already hosts a large collection of products, so listing an item usually doesn’t require providing extensive details about it. When the selling item is not yet in the Amazon catalog, it is required to send detailed product information like available sizes, colors, materials, compliance details, etc. Salestio allows adding this information through Creation Profiles.

If you are sending a new product without a Creation Profile, but the product does not exist on the marketplace, a respective error will appear in the logs for the item:

SKU example-here, Missing Attributes product_type. SKU example-here doesn't match any ASINs. Make sure that all standard product ids (such as UPC, ISBN, EAN, or JAN codes) are correct. To create a new ASIN, include the following attributes: product_type. Feed ID: 0. For more troubleshooting help, see http://sellercentral.amazon.com.au/gp/errorcode/200692370

To resolve this, go to Salestio > Profiles > Creation Profiles and add new profile here. Enable product creation in the Amazon Profile, and try sending the item again. Full guide on product creation features is below:
Salestio guide: Create new Amazon listings with variations

Restricted brand or category. How to fix?

Some brands and categories require approval from Amazon. If you try to list a product from a restricted brand, you might get one of the below errors:

Error: The seller is not allowed to list products under the restricted brand

Error: Seller is not authorized to list products in this product line or category.

You can request approval directly from Seller Central. Follow the suggested steps to list products like this:

1. Go to Seller Central and create one listing from the affected category or brand directly from there.
2. Amazon can ask for additional information or documents. Provide the requested details.
3. Wait until you get the approval and the product is listed. This may take a while.
4. After the product is listed, return to Salestio and send the items again.

If you are trying to list in multiple restricted categories/brands, this process needs to be repeated for each of them.

Some fields are invalid or don’t have enough values. What does it mean?

When some details in the Creation Profile are missing or incorrect, Amazon can return the following errors, found in the logs:

item_dimensions: The field 'height' for the attribute 'item_dimensions' does not have enough values. The required minimum is '1' value(s).(99022)

number_of_items: 'number_of_items' is required but not supplied.(90220)

included_components: The attributes are invalid.(90000900)

To resolve errors like these, go back to the Creation Profile and edit the mapping. Click the pencil icon to start editing the mapping:

Add information to the fields that are mentioned in the error messages and save the profile. After the Creation Profile is fixed, try sending the item again.

Do I need to add a Creation Profile?

Creation Profiles are needed only when an item is not yet in the Amazon catalog. It means that the item doesn’t have a product page, and Amazon needs full details about it. When you are not sure if the item is on Amazon, try sending it first without a Creation Profile.

The product is Linked, but I don’t see it in the Amazon inventory. How do I find it?

In some cases, Amazon might need some additional information about the seller or the product, so the listing is temporarily disabled.

To find listings like this, go to Seller Central > Menu > Catalog > Complete Your Drafts. Amazon will clarify if the items are missing some information and offer ways to resolve it.

Can I update images and titles through Salestio?

Amazon is a catalog-based marketplace, which means that multiple merchants that sell the same item will share the listing page. Because of this, Amazon restricts the ability to edit the listing information. A listing can be updated with a new title and images only if it was created with Salestio.

Connecting with active Amazon inventory

For sellers who have been active on Amazon, Salestio can link the existing Shopify inventory with active Amazon listings. To connect your Seller Central inventory with Shopify, please follow the guide below:
Connect Shopify to existing Amazon listings with Salestio

Do I need to create a Selling List?

Adding a Selling List manually when connecting inventories is an optional step. It does help if you want to sort the items before linking. If you skip creating a Selling List, the app will automatically add one called “Migrated for *account_name* *marketplace*”.

Products missing from the Inventory tab in Salestio. How do I find it?

Salestio downloads the items from the selected account and marketplace. This is important to keep in mind when retrieving the list from Amazon.

Check the account connection in Salestio and ensure the correct settings. Linked accounts will have an “Active” badge, as well as the list of connected marketplaces. If some marketplaces are missing or the account shows up with a red badge, try reconnecting it. Click the account in the list, select the marketplaces, and click “Save account” at the bottom.

After confirming the account connection, click “Download inventories” again to get the updated product list.

Why do some items remain Not Linked?

To link the items, Salestio checks if the SKU, account, and marketplace match. Please try the steps below to find out the issue:

1. Check if the SKU matches for the Amazon – Shopify item pair. If the SKUs are different, assign the correct one in the Inventory tab and try syncing again. Consider other options to match the SKUs: editing the Shopify product page directly or setting up an SKU mapping to establish the SKU pairs.
2. Check if the correct account and marketplace are selected in the Selling List. This can be viewed from the Selling Lists tab. For example, if you need to link an item from Amazon IT, the Selling List has to be configured with the Italian account and Italy marketplace. If the product was placed in a list with incorrect settings, Salestio will also add it to a “Migrated…” Selling List for the respective marketplace.
   Account and marketplace selection is locked after a Selling List is created. To select something different, please create another Selling List.

Quantity and price sync

Salestio automatically updates the price and quantity for items that have a Linked status in the Selling List. Items will automatically become Linked after they are sent to Amazon or connected through the Inventory tab.

How to disable automatic synchronization?

To disable automatic synchronization for price, quantity, or both, go to Salestio > Settings tab. Select the Amazon account in the sidebar and find the “Item Synchronization” section.

How do you customize the quantity values sent to Amazon?

Go to Salestio > Profiles > Global Profiles to change the settings.

“Item QTY Mode” and “Item QTY Value” are used to set the rules for quantity synchronization. For example, you can use the “Custom” mode to set the quantity at a constant value. “Product” mode is the default, and it uses the Shopify values.
Learn more: How to Manage Listing Quantities with Salestio

How do you customize the prices sent to Amazon?

Go to Salestio > Profiles > Global Profiles to change the settings.

“Price Mode” and “Price Value” are used to set the price rules for product synchronization. To set up complex price formulas, try using Price Templates:
Custom Pricing Rules for Ebay and Amazon Listings

Why are my items not syncing?

Items have to be in the Linked status to receive automatic updates. Try the below steps to troubleshoot:

1. Confirm that automatic synchronization is enabled in the Salestio settings.
2. Check the status in the Selling List and make sure it is Linked.
3. Review Global Profile settings and see if the QTY mode is selected correctly.

Check the more detailed steps in the post below:
Troubleshoot quantity synchronization issues in Salestio

Order synchronization

Salestio starts importing orders automatically after an Amazon account is connected. All the orders are created in Shopify after they appear in Salestio > Orders tab.
Check the full guide about everything related to order import

Can the app import FBA orders?

By default, only FBM orders are imported to Shopify. To enable FBA, go to Salestio > Settings and select the Amazon account in the sidebar. Change the Import Amazon Orders type option and select what kind of orders you want to import:

How to send fulfillment to Amazon?

Salestio sends a status update and tracking number back to Amazon without extra steps. Amazon requires a tracking number to fulfill the order, so make sure to add it in Shopify, and Salestio will transfer this update to the marketplace.

What to do when orders don’t appear in Shopify?

If an order does not appear in Shopify or other issues appear, try the following steps to diagnose the problem:

1. Find the order in Salestio > Orders tab.
   If the order is missing, check if the account is Active in Salestio > Accounts. Make sure the order is Paid on the marketplace.
2. Open the Salestio order.
3. Scroll down to the logs section to look for possible error messages.

The below error might appear when the ordered marketplace item has a different SKU in Shopify:

Missing products in Shopify: SKU: example-product-2

To resolve this momentarily, scroll up and click “Change” on this item. Select the correct Shopify item in the list and save the changes. Salestio will try creating this order again automatically.

To prevent the error from appearing on future orders, edit the Shopify or marketplace SKU to match. This way, Salestio will be able to tell how to match items automatically.

To keep SKUs different, consider setting up a SKU mapping. With a mapping, you can set corresponding Shopify and marketplace SKUs in a table. Check more details and a quick step-by-step in our guide.

Another issue that can prevent creating the order in Shopify is insufficient stock:

Error during export order #111-1111111-1111111 in Shopify. Line_items Unable to reserve inventory.

To resolve this, increase the Shopify stock, and Salestio will retry creating the order. As another option, enable the “Continue selling when out of stock” option on the Shopify product page.

To avoid overselling and keep the quantities synced across all platforms, link them through Salestio. Check our guide here for detailed steps.

If you have any unanswered questions, feel free to reach out to the team at support@salest.io, and we will do our best to help. Check out Salestio on the Shopify App Store.