How to handle fulfillment updates through Salestio

In addition to syncing marketplace listings, Salestio also imports orders from Amazon, eBay, and Etsy to your e-commerce store. Syncing order fulfillment details across platforms is helpful for smooth operations. This article explores how fulfillment is managed throughout Salestio and related options that can make setting it up easier.

After Salestio imports the marketplace order to your e-commerce store, there are two ways to fulfill it.

Fulfill the order from the store

The imported order looks and functions like any other order placed on the storefront, so sellers can fulfill it directly from the shop’s backend.

After the order status is changed in the store, Salestio will transfer this update to the marketplace (Amazon, eBay, or Etsy).

Some marketplaces require tracking depending on the type of order, so it is important to add it to the store order. Fulfillment updates will not be sent to the marketplace if the missing tracking number is required. Check your marketplace regulations regarding fulfillment requirements.

Add fulfillment directly on the marketplace

Even if you don’t use the e-commerce store for fulfillment, Salestio will sync the status. After the order is marked as fulfilled on the marketplace, the status of the imported order in the store will be updated automatically.

Related: Processing Amazon, eBay, and Etsy orders in Salestio

Check fulfillment status in Salestio

To see the list of marketplace orders, go to Salestio > Orders tab. The app downloads the marketplace orders and displays them on this page before they are created in the store. To see orders with a specific fulfillment status, click on “Add filter” and select “Fulfillment status” with the desired statuses, and click Search.

Shipping Mapping (Amazon only)

For Amazon sellers who want to customize how Shipping names look in the e-commerce store and how the shipping is exported to Seller Central, Salestio features Shipping Mappings. To set one up, go to Salestio > Profiles > Shipping Mappings > Add Shipping.

Shipping Mappings are added on the marketplace level. If you are selling on multiple marketplaces, add a mapping for each one.

Here, you can define the default values for Shipping Name and Carrier (how it should appear in the store), as well as the Tracking company (how it should be sent to Amazon).

In the mappings section below, you can add multiple lines that correspond to different Amazon shipping lines received (“Std CA D2D Dom”, “Std UK Dom_1”, etc.) You can find this line in Salestio > Orders tab by opening any specific order and checking the Shipping line.

• If every order uses the same carrier, it is enough to add only default values and skip the mappings below. When orders are imported to the store, they will show up with the indicated “Default Shipping Name” and “Default Shipping Carrier”. When fulfillment is sent to Amazon, it will use the indicated “Default Amazon Tracking Company”.

• If Amazon orders use multiple shipping methods, you can add a mapping line below for each one of them. To match a mapping line with a specific Amazon group, add the corresponding Amazon Shipping line. This line can be found on the Seller Central order or in Salestio > Orders tab > Order view page.

In the Shipping Mapping below, orders will use “DHL” by default. When an order is marked as “Std CA D2D Dom” by Amazon, Salestio will use “Purolator” instead.

Customer email settings

When possible, Salestio will transfer customer emails along with the marketplace orders.
Depending on your e-commerce store settings, customers might receive automated messages with order updates.

This email can be customized in Salestio to better fit the needs of your store. Go to Salestio > Settings to change how the emails are handled during import. Each marketplace account has separate settings for emails, so select the target account in the sidebar on the left.

Email customization can be found at the top of the page. Select between the available options to customize how the customer emails should look on the imported orders:

Possible errors

When any fulfillment-related errors happen, Salestio will indicate it on the order view page. To check the timeline, go to Salestio > Orders tab and open the related Amazon Order ID. Scroll down to the timeline and look for the error messages. The following message might appear when some details are missing or the seller account requires an update:

Error during fulfillment

To get faster updates about cases like this, you can enable email notifications for order errors in Salestio > Settings tab:

If you would like to learn more about Notifications in Salestio, check this article.

Salestio helps online sellers to be more efficient by centralizing multiple marketplace shops within one e-commerce store. Syncing the fulfillment between the platforms ensures accurate inventory updates and that the shipping stays on schedule.

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