The details that make exports work

Most failed marketplace exports come down to missing data rather than a broken connection. These videos cover the fields that cause it and how to supply them.

4 videos Practical fixes
The details that make exports work

Why exports fail, and what it usually is

When a product refuses to publish to Amazon, eBay or Etsy, the connection is rarely at fault. The marketplace has asked for something the request did not contain: a category it recognises, an attribute required for that category, an identifier, or a value in a format it accepts.

That makes the problem systematic and therefore fixable in bulk. Once you know where each marketplace's requirements are satisfied in your setup, through category mapping, the creation profile or metafields, the same class of error stops happening across the whole catalogue.

These videos work through the recurring cases: the category mapping error, per-product price and quantity control, and feeding store metafields into listing attributes.

  • Resolve the "category mapping not found" error on eBay and Etsy exports.
  • Override price and quantity per product without changing your store's retail price.
  • Store specifications in Shopify metafields and use them as listing attributes.
  • Tell apart the marketplace requirements you set once from the ones you set per product.

Metafields: where marketplace-only data belongs

Marketplaces ask for data a store has no reason to hold: fabric composition, department, fitment, country of manufacture, warranty terms. Putting it in the product description does not help, because the marketplace wants a structured field.

Shopify metafields are the right home for it. A metafield holds the value on the product, the creation profile maps it to the marketplace attribute, and a description template can pull the same value. Two of the videos below cover both halves, first managing the metafields in the store, then using them in Salestio.

Set this up once and the marketplace-specific data lives with the product, so it survives edits, applies to future listings and does not need re-entering per channel.

Price and quantity are decisions, not just data

Selling the same product in your store and on a marketplace rarely means selling it at the same number. Marketplace fees take a percentage, and holding back stock on shared inventory protects you against a burst of orders on one channel.

Salestio therefore separates your store's value from what it sends to the marketplace. Prices can be adjusted by rule or overridden per product, and quantity can be capped or reduced by a buffer. The short video on customising price and quantity shows the per-product control.

Fixes and field-level control

Short, specific videos. Each one solves a single recurring problem.

Fix the "category mapping not found" export error 3:54

Fix the "category mapping not found" export error

One of the most common export failures, explained and fixed: what the error means, where the mapping lives, and how to stop it recurring.

Customise price and quantity per product for Amazon 2:10

Customise price and quantity per product for Amazon

Per-product overrides: send Amazon a different price or a capped quantity without touching what your store shows.

Managing metafields in a Shopify store 3:22

Managing metafields in a Shopify store

Where metafields are defined and filled in Shopify, so that marketplace-only product data has somewhere structured to live.

Use Shopify metafields in the Amazon creation profile 3:18

Use Shopify metafields in the Amazon creation profile

The other half: mapping a store metafield onto the Amazon attribute that needs it, so required data is supplied automatically at export.

Related videos from other topics

These walkthroughs live under another topic but cover the same ground.

Webinar: send Shopify products to Etsy 27:45
Webinars

Webinar: send Shopify products to Etsy

A complete Etsy setup in twenty-eight minutes: connect the account, build a Selling List, set price and quantity rules, map categories, add attributes and send the products.

Webinar: send Shopify products to eBay 23:50
Webinars

Webinar: send Shopify products to eBay

The first session in the series: an eBay account connected from scratch, item specifics and categories mapped, a description template applied, and products sent in real time.

eBay description templates in Salestio 5:12
eBay Integration

eBay description templates in Salestio

Build a reusable HTML description template, insert store fields as placeholders, and update your whole eBay catalogue's presentation with a single edit.

Update eBay marketplace information 0:44
PrestaShop eBay

Update eBay marketplace information

Refreshing the downloaded eBay category and attribute data, the maintenance step that fixes a lot of listing errors.

Frequently asked questions

The marketplace category the product was assigned to could not be resolved. It may be missing, renamed on the marketplace side, or invalid for the item. Setting the correct category in the mapping and re-running the export clears it, as the first video shows.
Yes. Pricing rules apply a markup or adjustment across a group of products, and per-product overrides handle the exceptions. Neither changes the price shown in your own store.
They hold structured product data your store has no standard field for, such as material, department or fitment. The creation profile maps a metafield onto the marketplace attribute that needs it, and description templates can display the same value.
Yes. The quantity sent to a marketplace can be reduced or capped, which protects shared stock on fast-moving products without maintaining separate inventory pools.

Stop fixing listings one at a time

Start a free trial and set your mapping, pricing and attribute rules once, then let every product follow them.

Where to go next

Prefer to watch on YouTube? Subscribe to the Salestio channel for new tutorials. youtube.com/c/salestio