Edit Shipping Address on Salestio Orders

Different e-commerce platforms use their own ways to store product and customer information. Salestio automates most of the necessary compatibility adjustments, but some cases may require manual edits when an order comes in. Let’s review the possible situations related to customer addresses and the tools available in the app.

What are the address-related challenges?

Differences in how platforms handle addresses can prevent order synchronization in some situations. See some examples below:

• Unsupported country. This can happen if the delivery country is not included in the seller’s shipping zones or uses a different name/code for the country.
  Salestio automatically adds adjustments for some platform combinations, such as converting “Czech Republic” into “Czechia” for BigCommerce stores.
• An incomplete address might be reported when your e-commerce store requires more customer details than the originating marketplace or uses a different format. For example, when the customer address takes up one line on the marketplace but the store expects two lines.
  Reach out to support@salest.io if your store needs specific adjustments, such as splitting address lines or rearranging parts of the address.
• Invalid or missing ZIP can be relevant for sellers in the US. Some third-party integrations might expect a strict 5-digit ZIP format, while the marketplace returns a ZIP+4 code.
  Salestio can automatically trim ZIP+4 into a 5-digit ZIP format. Reach out to the team to implement this in your store.

The issues related to customer information can be indicated in order logs:

The field 'billing_address.country' is invalid

Customer Addresses country is not a valid country

Customer Addresses province is not valid

Enable email notifications in Salestio > Settings > General settings to stay updated when orders require attention. You can set notifications for cases when order import or fulfillment fails.
Learn more: Notifications in Salestio

How to edit addresses in Salestio

When a marketplace order cannot be imported into your store, you can still find it in Salestio > Orders tab. Search up and open your marketplace order ID to learn more about it.
For a general overview of order importing, check out this article

To adjust the address, click the pen icon in the customer details section. Here you can edit each line individually:

Use case: sync Etsy orders in limited countries

Due to limitations of the Etsy platform, sellers from select countries can only use a limited selection of apps for syncing order information. You can read this Etsy article to learn more.

Because of such limitations, address information cannot be transferred automatically to Shopify or your platform of choice.

To import an order in a situation like this, follow the steps below:

1. Find and open the Etsy order in Salestio > Orders tab
2. Manually add the shipping information after clicking edit button
3. Click Export in the Order Details section

Salestio helps to centralize order management from multiple marketplaces in your e-commerce store and improve efficiency. Check compatibility with your platform and get a 14-day Free Trial.